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Delivery and Order Information

Do your prices include VAT?

Yes, all prices are VAT inclusive - your invoice will give a break down of the VAT.

Our VAT registration number is 856 1065 26.

What Communications Can I expect From You?

When your order is received, you will get an automated email confirmation. When your goods have been dispatched you will receive another email. If you do not get these emails, please check your spam folder and add us to your safe list. Please note, we distribute from our shops meaning you may receive multiple dispatch emails.

How quickly will you send my order?

We usually dispatch 'in stock' goods within 2 working days, often same day. If there is a delay for whatever reason, we will inform you by email. We will email you when the goods are dispatched. If you have purchased a racket that needs bespoke stringing, please allow up to 5 working days before dispatch.

How much is postage?

Postage varies depending on weight, type of service and destination. At the checkout, you will be able to enter your postcode and choose from the available delivery options. Postage is free on most orders above £80 to the UK. Certain services such as restringing always incur a postage cost.

How do you send the goods?

We use a number of different delivery companies. When you are at the checkout, you will see a list of the available options for your particular mix of goods. For deliveries outside the UK, we use standard air mail which is typically a 3-5 day service. Additional options for tracking are available; these will be shown in the checkout process. Please note, if you order multiple items this may come from several shops, therefore we advise this may arrive via a different courier than the one selected. Our main delivery partners are FedEx for larger items such as rackets and luggage, and Royal Mail for smaller items such as clothes, shoes and accessories.

What if it's out of stock?

We keep most of the 'consumable' products listed in stock (grips, strings, accessories for example), but if we are out of stock we can obtain the vast majority on a next day delivery basis. Many of the larger items (such as rackets) have a live stock status so you can see if we have a particular item in stock. Most manufacturers deliver within a few days for out of stock items. We will keep you informed by email of any delays.

How can I pay?

We can accept payment by most credit and debit cards including American Express. We are also happy to accept payment by cheque (made payable to "Top Spin Tennis") - please send your cheque for the full amount (including P&P) to the address below and we will dispatch your goods on receipt.

When do you charge my credit card?

We will not charge your credit card account until we dispatch your goods. We will include a credit card confirmation slip with your goods.

Do you send orders overseas?

Yes, but currently only to European countries.

Are your prices the same for European orders?

Since Brexit on the 1st January 2021, we now subtract the UK VAT from your order. You will have to pay any import taxes/VAT in your own country when delivered. The customs declaration attached to your order will be the total price less UK VAT.

Can I get a refund?

If you decide you don't want the goods, please return the order in the original packaging and unused for a refund within 14 days and include a copy of the original invoice. If we have sent the items to you free of charge, we will deduct the actual cost of postage that we have incurred from your refund.

Unused means:

We cannot accept some part orders back (for example if you order 6 sets of string, you cannot return just 2 sets). We cannot accept rackets that have been custom strung to your specifications.

Please let us know why you do not want the goods to see if we can improve our service to you. You are responsible for the return postage.

What is your address?

The address for all correspondence including orders and returns is:

Top Spin Tennis
7 Black Horse Drove
Littleport
Ely
Cambs. CB6 1EG

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5% Credit on Every Sale*

Every 6th Restring £15 off

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*Excludes demos, shuttlecocks & postage

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